Refund policy
Return Window
Returns are accepted within 10 days of delivery for eligible items. Note: No Refunds. Store Credit Only.
To be eligible for a return, items must be:
- Unworn and unused
- In original condition
- With original tags and packaging attached
- Free of stains, odors, pet hair, or damage
Items that do not meet these conditions may not qualify for a credit.
Final Sale Items
The following items are considered final sale and cannot be returned or exchanged:
- Gift cards
- Clearance or marked-down items
- Intimates, swimwear, or personal care items (if applicable)
- Customized or personalized products
Exchanges
We currently [offer/do not offer] direct exchanges.
If exchanges are offered:
- Exchanges are accepted for eligible items based on product availability.
- If your requested item is unavailable, a store credit or refund may be issued instead.
Return Process
To initiate a return, please contact us at thesaltybabenj@gmail.com with:
- Your order number
- The item(s) you would like to return
- Reason for return
Once your return request is approved, return instructions will be provided.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved returns will be issued a store credit within 5–10 business days, depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [support@email.com] with photos of the issue so we can assist promptly.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank, as processing times may vary
If you’ve done all of the above and still have not received your refund, please contact us at thesaltybabenj@gmail.com.
Contact Us
Questions about returns?
Email: thesaltybabenj@gmail.com
Business Hours: Monday–Friday, 9am–5pm EST