Shipping policy
Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after your order confirmation email is received. You will receive a shipping confirmation email with tracking information once your order has shipped.
During high-volume periods, product launches, promotions, or holidays, processing times may be slightly extended.
Domestic Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (where available)
Delivery delays can occasionally occur due to carrier issues, weather, or other factors outside our control.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Addresses
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error, contact us immediately at thesaltybabenj@gmail.com. We will do our best to update the order before it ships.
Lost, Stolen, or Delayed Packages
Once an order has been handed off to the shipping carrier, we are not responsible for lost, stolen, or delayed packages. If your package is marked delivered but cannot be located, please contact the shipping carrier directly.
We are happy to assist with filing carrier claims when possible.
Preorders & Backordered Items
If your order contains preorder or backordered items, shipping timelines may vary from our standard processing times. Estimated ship dates will be noted on the product page whenever possible.
Orders containing both in-stock and preorder items may ship together once all items are available unless otherwise stated.
Split Shipments
In some cases, orders may ship in multiple packages depending on inventory availability or fulfillment location. You will receive tracking information for each shipment separately.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: thesaltybabenj@gmail.com
Business Hours: Monday–Friday, 9am–5pm EST